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From Good to Great in Regulatory Affairs: Practical Insights for Lasting Excellence
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From Good to Great in Regulatory Affairs: Practical Insights for Lasting Excellence

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17 Feb 2025

In Jim Collins now famous book “Good to Great” he acknowledges that an effective roadmap to greatness must include discipline in people, thought, and action. Similarly, these concepts have great applicability in the modern Regulatory Affairs business and leaders within need to consider the opportunity that arises to produce groundbreaking therapies that have potential to reach patients, bridging the gap between scientific discovery and global health needs and addressing both the dynamic global health authority requirements and internal pressures. At the very core, the larger pharma organization needs to adjust the perception of it’s Regulatory function as a compliance or containing function into an innovative and pivotal organization that provides the gateway to improved market potential.

Jim Collin’s concepts such as the Hedgehog Principle, Level 5 Leadership, and Big Hairy Audacious Goals (BHAGs) offer a roadmap for turning regulatory functions into strategic powerhouses that drive measurable impact.

The Opportunity in Change: Insights from Regulatory Affairs Leaders

Regulatory affairs is no longer just about ensuring compliance and timely submissions—it’s a strategic function driving organizational success. At a Regulatory Affairs Digital Council session hosted by Indegene, leaders from top pharmaceutical companies discussed key priorities identified in an industry survey. They explored how evolving (1) Health Authority expectations, (2) global regulatory dynamics and scientific innovation, and (3) emerging technologies are reshaping the landscape of regulatory which then puts demands on organizational design, processes and skills development of regulatory talent. These conversations highlighted strategies to manage growing pressures, improve performance, and accelerate submissions while raising critical questions for regulatory teams to address:

  • Adapting to Change: Can your team anticipate and respond to evolving HA expectations with tools like predictive analytics?

    Scaling Processes: Are your operations scalable to manage diverse submissions as you enter new markets?

    Measuring Success: Do you assess impact beyond timelines and compliance, positioning your team as strategic enablers of innovation?

To gain more actionable insights on standardizing and digitizing regulatory processes for product viability, check out The State of Regulatory Success: Insights from a PTRS Survey.

Moving Regulatory Teams from Good to Great with Level 5 Leadership

What does it take for regulatory teams to align their core strengths, set bold aspirations, and consistently deliver exceptional outcomes while navigating complexities? Jim Collins’ concept of a Level 5 Leader is particularly resonant for regulatory affairs: leaders who combine unwavering resolve with the qualities to build enduring, high-performing teams.

1. What Defines a Level 5 Regulatory Leader?

  • Focus on Regulatory Excellence: Beyond meeting deadlines, they continue to streamline processes, adopt advanced technologies like RIM systems, Content Automation tools, and set ambitious yet achievable targets to accelerate timelines without sacrificing quality.

    Empowering Teams: They foster a culture of learning by enabling their teams to harness tools like automation and AI-driven insights. They invest in cross-functional training to build resilience in navigating complex submissions.

    Strategic Alignment: These leaders connect regulatory priorities with organizational goals, driving first-in-class acceleration in submissions, ensuring strategic labeling provides optimal representation of their products in the market, and readiness for accelerated approvals—all while keeping patient outcomes central.

2. The Power of a Big Hairy Audacious Goal (BHAG)

Jim Collins references the importance of establishing a vision that is both far reaching but tangible enough that the organization supporting the leader is able to grasp the benefits and is more inclines to support this vision. Ambitious goals inspire teams and redefine what’s possible. For regulatory affairs, a BHAG might include:

  • Achieving Global Submission Excellence: Create a unified framework using tools like eCTD 4.0 and cloud-based hubs to ensure seamless alignment with regional and global HA requirements.

    Establishing an Effective HA Communication Strategy: Leverage the global organization to anticipate requirements, harmonize submissions to shorten time between market filings, and prepare comprehensive communication plans with health authorities to reduce risk, minimize post-submission HA queries, and increase the potential of accelerated approval.

    Leveraging Technology for Competitive Advantage: Instead of traditional tools, focus on platforms like Natural Language Processing (NLP) for document interpretation and quality checks, AI-enabled compliance monitoring systems, and Blockchain for submission traceability. These technologies enable real-time insights, predictive analytics for regulatory trends, and higher transparency across submission cycles, reducing delays and errors.

    Building a Negotiation Strategy for Labels: Leverage advanced data integration frameworks to incorporate real-world evidence (RWE), structured content management for modular labeling, and simulation tools that model potential authority objections. Employ tools that analyze historical negotiation outcomes and predict authority expectations, thus refining your strategies and reducing back-and-forth cycles.

Efficient HA query management is vital for global submission success. Discover insights in the report Industry Survey on HA Query Management.

3. Applying the Hedgehog Principle

The Hedgehog Principle presented by Jim Collins considers the idea that you must first ensure you draw on your strengths and expertise while also plotting a course of actions over time. This considers three areas of priority: 1) what you are passionate about, 2) what you can be the best in the world and 3) what drives your resource engine. Transformations therefore is performed through a focus on all three by applying incremental steps through a series of good decisions that help advance the organization to greatness. For regulatory teams, this could mean:

  • Passion: Driving patient-centric innovation that considers the impact that novel products can have on the patients in need and establishing approaches with health authorities to ensure agreement on the objectives, desired endpoint assessments, and label considerations.

    Excellence: By drawing on expertise in market and product requirements, regulatory leaders are able to improve the probability of success by activating HA communications, filing strategies, and negotiating expectations on clinical and non-clinical requirements to support the impact and value of a product.

    Impact: Streamlining processes through leverage of global expertise to ensure the alignment of the regulatory and clinical strategy, authoring and compilation of submissions, and manufacturing processes, plus the available talent come together to produce high-quality submission content and insights.

Preparing for the Future: Agility and Innovation

To keep pace with evolving regulations, regulatory teams must embrace agility and rethink their operations. Process re-engineering and innovation are essential. For instance:

  • Faster Rare Disease Approvals: Advanced submission platforms with predictive analytics can streamline clinical, safety, and regulatory processes based on effective practices embedded in precedent approaches from past filing pathways.

    Evolving Team Roles: Automation frees up professionals for strategic tasks like regulatory intelligence and scenario planning, with upskilling in AI validation becoming vital.

    Embedding Innovation: AI tools predict submission bottlenecks, and digital twins simulate approval scenarios, enabling risk reduction and faster market access.

By integrating adaptability and forward-thinking strategies, teams can remain compliant while driving innovation. Explore how AI enhances regulatory workflows in Applying Generative AI in Regulatory Affairs: From Hype to Practical Applications.

Redefining Risk in Innovation: Building a Culture of Strategic Experimentation

For life sciences organizations operating in highly regulated or content-heavy environments, adopting modular content principles and an efficient digital content strategy can provide a competitive edge. It’s not just about producing more content, it's about producing smarter, more compliant, and highly reusable content that resonates across channels and markets.

Conclusion

Achieving excellence in regulatory affairs is not just about keeping up with the rapid pace of change—it’s about leading the way. By embracing proven leadership principles, leveraging the power of technology, and fostering a culture of innovation, regulatory professionals can turn challenges into opportunities and lead their organizations to new heights.

If you’d like to explore any of the topics discussed in this blog in greater detail, feel free to reach out—I’d love to continue the conversation.

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