DT Consulting

Our seasoned team of consultants stands ready to help you act faster and execute better in order to take advantage of business opportunities. Underpinned by proprietary measurement tools and deep life sciences experience, we have the power to set your vision, inform your strategy, optimize your clinical, medical and commercial operating model, and inform your technology decisions.

We help you identify your digital maturity and preferred future state and put a transformation strategy in motion which recognizes that your end goal isn’t about digital capabilities per se - it’s about clinical, medical and commercial teams working in new ways that align with what your digital savvy patients, physicians and payers really want.

We help you create an actionable strategy to transform your commercial model by improving planning, coordination and resource optimization in a way that ensures that sales, marketing and customer excellence all contribute significantly to profit. We help you to rethink how data is captured, stored and consumed to generate insights and answer questions near real-time that will enable teams to engineer better CX by aligning multichannel capabilities with roles and matching objectives with business priorities.

Our strategic advisory capabilities in digital and content factories help you design a world-class customer engagement service model that captures the attention of patients, physicians, and payers - delivering better individualized experiences by reimagining content technology and their relationships to enterprise data.

Too many firms have been unable to use CX to create success due to an inability to affect core operations, identify the touchpoints that truly matter, or design changes that drive differentiation. Our consultants employ CXQ® (Customer Experience Quotient) insights, industry best practices and proprietary diagnostic methodologies to predict the greatest return and help you move from strategic CX promise to tangible and measurable impact.